Customer Focus

The ability to listen as well as speak and focus on people in a positive manner.

18

Evidences a constant concern for customer needs and well-being in actions and attitudes.
11
22
33
44
55
19

Works with staff to identify the current needs of the customer.
11
22
33
44
55
20

Works with staff to anticipate the future needs of the customer.
11
22
33
44
55
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