Customer Focus

37

Understands the needs of internal and external customers.
11
22
33
44
55
38

Maintains effective relationships with customers.
11
22
33
44
55
39

Effectively aligns our capabilities with customer needs through mutually beneficial solutions.
11
22
33
44
55
40

Reaches “win-win” solutions when arising at customer solutions.
11
22
33
44
55
41

Regularly calibrates performance against customer requirements and expectations.
11
22
33
44
55
42
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